Privacy Policy & Terms

Privacy Policy

1. Introduction

CarsTXT ("CarsTXT", "we", "us") operates carstxt.com, an online marketplace that connects customers and businesses with independent drivers. This policy describes the information we collect when you visit the site, sign up or contact us, how we use it, and the choices you have.

2. Information we collect

• Information you give us: your name, email address, phone number, the service you are interested in, and anything you enter in our forms, such as pickup and drop-off addresses, delivery details, rental dates, the car you want to buy, your vehicle details for a warranty quote, or your driver application, including your zip code.
• Information collected automatically: basic technical data such as your IP address, browser and device type, the pages you view and the time of your visit. Our hosting provider records this to keep the site secure and running.
• Driver verification documents: drivers upload their driver's license, insurance, vehicle registration and a selfie directly to our verification partner (such as Stripe Identity). We receive the result of the check and the limited details needed to run the marketplace.
• Payment information: drivers' subscription and per-delivery fees are processed by our payment provider (such as Stripe). Customers pay drivers directly; CarsTXT does not process those payments. Card details go directly to that provider; we never see or store your full card number.
• Location information: addresses you type into our forms. When our app launches, it may use your device location to set pickup points and track trips, only with your permission.

3. Sign-ups and requests

When you submit a form, the details you enter are sent to our team by email or through our form service. We use what you send only to respond, give you early access to the service you asked about and, for driver applications, to review your application.

4. Cookies, analytics and third-party services

We do not currently run advertising trackers on carstxt.com. The site is hosted by Cloudflare, which may set strictly necessary cookies for security and performance. Fonts load from Google Fonts, which receives your IP address when fonts are delivered to your browser. If we add analytics or advertising tools in the future, we will update this policy and describe how you can opt out. You can block or delete cookies in your browser settings at any time.

5. How we use your information

• To answer your questions and handle your sign-up or request.
• To verify drivers and collect driver subscription and per-delivery fees.
• To show posted rides and packages to drivers in the matching zip code, and to tell you when a CarsTXT service opens in your area.
• To operate, secure and improve the website.
• To meet legal, tax and accounting obligations.

6. Sharing of information

We do not sell your personal information. We share it only with service providers who help us run the business, such as our website host, email and form providers, identity verification partner and payment processor, with the driver who accepts your ride or package (pickup and drop-off details and first name only), and, when you ask for a rental, car purchase, warranty or insurance quote, with the rental company, seller, warranty provider or licensed insurance agent needed to fulfil that request, and only to the extent they need it to provide their services. We may also disclose information when required by law or to protect our rights and users.

7. Data security

We use reasonable technical and organizational safeguards to protect your information, including encrypted (HTTPS) connections. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your rights

You may ask to access, correct or delete the personal information we hold about you, or ask us to limit how we use it or stop contacting you. Email us at the address below and we will respond within a reasonable time.

9. Changes to this Privacy Policy

We may update this policy from time to time. Changes take effect when posted on this page, and the date at the top shows the latest update.

10. Contact us

For privacy questions, email [email protected].

Terms & Conditions

11. Acceptance of terms

By using carstxt.com, you agree to these terms. If you do not agree, please do not use the site.

12. Use of the website

You may use the site for lawful purposes, such as learning about our services, signing up and contacting us. You agree not to misuse the site, including by attempting to disrupt it, access it without authorization, scrape it in bulk, or submit false or harmful information.

12a. CarsTXT is a marketplace

CarsTXT provides a technology platform where customers and businesses post packages (and, when available, rides) and independent drivers choose which ones to accept. CarsTXT does not provide transportation or delivery services and is not a transportation carrier. Drivers are independent contractors, not employees or agents of CarsTXT. Each driver decides when, where and whether to drive, and is solely responsible for their vehicle, driving, and compliance with traffic and other laws.

12b. Driver requirements and fees

To use CarsTXT as a driver you must hold a valid driver's license, keep your vehicle registered and insured as required by law in your state, complete our identity and background verification, and keep your information current. Drivers pay a monthly subscription fee and a flat fee for each completed delivery or trip, as shown on the site at sign-up. CarsTXT does not take a percentage of what drivers earn. Customers and businesses pay drivers directly; CarsTXT does not collect, hold or process those payments and is not a party to them. Fees may change with 30 days' notice.

12c. Packages

Businesses and customers who post packages set the amount they will pay and are responsible for accurately describing the item. Illegal, hazardous or prohibited items may not be posted or carried. Drivers may decline any package.

12d. Release and indemnity

Disputes about a ride or delivery are between the customer and the driver, and CarsTXT is not responsible for the acts or omissions of any driver, customer or business, to the fullest extent permitted by law. You agree to indemnify CarsTXT against claims arising from your use of the platform, your vehicle, your driving or the items you post. Nothing in these terms limits any right or protection you have that cannot be waived under applicable law.

13. Intellectual property

The text, design, graphics, photos, logos and software on this site are owned by CarsTXT or its licensors and are protected by intellectual property laws. You may not copy, reproduce, distribute or create derivative works from site content without our written permission. Other product and company names mentioned on this site are trademarks of their owners.

14. Disclaimer of warranties

The site and its content are provided "as is" for general information only. CarsTXT services are launching in phases; availability, prices and service areas may change. Rental cars, cars for sale and warranty coverage may be provided by third parties under their own terms. Insurance quotes and policies are provided by licensed insurance agents and carriers, not by CarsTXT. Vehicle service contracts are offered through licensed providers, and coverage, exclusions and prices are set out in each contract.

15. Limitation of liability

To the fullest extent permitted by law, CarsTXT is not liable for any indirect, incidental or consequential damages arising from your use of the site or reliance on its content.

16. Governing law

These terms are governed by the laws of the State of Texas. Any dispute relating to the site will be handled in the state or federal courts located in Travis County, Texas.

17. Changes to these terms

We may update these terms from time to time. Continued use of the site after changes are posted means you accept the updated terms.

18. Contact us

For questions about these terms, email [email protected].